Billing & Payment

Billing & Payment

Transparent payment choices and clear instructions before checkout.

Available methods are shown before the order is submitted, with guidance for billing verification, pending payments, declines, and refunds.

Cards Visa, Amex
Support Monday–Saturday, 9:00 AM–7:00 PM CT

Accepted Payment Methods

Depending on order eligibility and gateway availability, checkout may display:

  • Cards: Visa and American Express.

The methods actually displayed at checkout are the final available options for that order. We do not advertise Apple Pay or Google Pay as accepted unless they are actively displayed in checkout.

Secure Checkout and Billing Verification

Checkout uses encrypted HTTPS connections and supported payment gateways. A card issuer or payment provider may request billing-address verification, security-code verification, or additional authentication before approving a payment.

Enter the billing name, address, ZIP code, and contact information exactly as maintained by the payment provider. Verification requirements are controlled by the issuer or gateway.

Pending Payment Confirmation

If payment confirmation is pending for an existing order, contact support with the order number and payment details so the transaction can be reviewed.

Do not send a second payment while the original payment is being reviewed. Processing begins only after payment confirmation.

Declined, Pending, or Duplicate Attempts

A decline can result from issuer rules, incorrect billing information, available-funds limits, security verification, gateway availability, or another provider decision. Confirm the entered details, contact the issuing bank when appropriate, or select another method displayed at checkout.

A pending authorization is not necessarily a completed order. Avoid repeatedly placing the same order while an authorization is pending, because the bank may temporarily show more than one attempt.

Refunds and Payment Method

Approved refunds are initiated within 5 business days and returned to the original payment method whenever possible. A bank or provider may require up to 10 additional business days to post the credit.

See the Refund and Returns Policy for eligibility, return shipping, and documentation requirements.

Need help?

Payment questions can be sent to support@mypurepeptide.com. Never send a full card number, card security code, or online-banking password by email.