Research-Use-Only Peptides
Where can I review your policies and terms?
You can review our key policies below and access the full pages here:
We offer a 7-day unopened return window for eligible products. Items must remain unopened, unused, in original product packaging, with the protective seal intact. To protect product integrity and chain of custody, opened, used, altered, relabeled, improperly stored, or unsealed products are final sale. After the 7-day window, all sales are final except for verified fulfillment errors, damaged or incorrect items, missing contents, approved carrier-loss claims, or remedies required by applicable law.
Overview: If your order arrives damaged, defective, incorrect, or has missing contents, please contact support@mypurepeptide.com within 48 hours of delivery with your order number, a description of the issue, and a continuous unboxing video. Recording must begin before the sealed package is opened and clearly show the full unboxing process and condition of the package and contents. Photos may be submitted as supplemental evidence but do not replace the required unboxing video.
Eligibility for Review:
- Your order number
- A clear description of the issue
- A continuous unboxing video beginning before the sealed package is opened and showing the package, full unboxing process, and product condition. Photos may be submitted as supplemental evidence only.
- Submission within 48 hours of confirmed delivery
Final Sale / Not Eligible for Return:
- Opened or used products
- Products stored or handled improperly after delivery
- Orders submitted with incorrect shipping information provided by the customer
- Return requests started after the 7-day unopened-return window
- Sale or promotional items, unless they arrived damaged or incorrect
Refunds: Approved refunds are initiated within 5 business days. A bank or payment provider may require up to 10 additional business days to post the credit. Original shipping is generally non-refundable for a change-of-mind return, but verified fulfillment errors are handled under the full policy.
Exchanges: We only replace items when approved after review of damage, defect, or fulfillment error.
Shipping Issues: If a package is marked delivered but cannot be located, allow up to 24 hours after the delivery scan, review any delivery photo or placement note, and check the immediate property, household members, neighbors, parcel/mail areas, and building staff as applicable. If it is still missing, contact us. For a delivered-but-not-received claim, we request the order and tracking numbers, a written non-receipt statement, and a government-issued photo ID for claimant verification; sensitive ID numbers and date of birth may be redacted. We also request any available delivery photo or security footage, plus a police report or report number when theft is suspected. We will manage the carrier investigation and an approved claim may be resolved by replacement, reshipment, or refund as appropriate.
Need Help? Contact us at support@mypurepeptide.com.
This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you.
We use your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Key Definitions:
- Company: MyPurePeptide
- Website: https://mypurepeptide.com/
- Service: The Website
- Country: United States
- Personal Data: Information that relates to an identified or identifiable individual
- Cookies: Small files placed on your device by a website
Types of Data Collected:
- Email address
- First and last name
- Phone number
- Address, state, ZIP/postal code, city
- Usage data
- Limited identity-verification information or documentation for shipping claims, fraud prevention, disputes, or account security
Tracking Technologies and Cookies: We may use cookies and similar tracking technologies, including necessary cookies, notice acceptance cookies, functionality cookies, and tracking/performance cookies.
How We May Use Personal Data:
- To provide and maintain our Service
- To manage your account
- For contract performance
- To contact you by email, phone, SMS, or similar communications
- To provide updates, promotions, or service-related communications unless you opt out
- To manage your requests
- To verify claimants and investigate missing-shipment claims
Sharing of Personal Data: We may share data with service providers, affiliates, business partners, or in connection with business transfers, legal obligations, or protection of rights and safety.
Retention: We retain Personal Data only as long as necessary for the purposes described in the Privacy Policy and to comply with legal obligations, resolve disputes, and enforce agreements.
Marketing: You may opt in for marketing communications, including email and SMS, and may opt out at any time. Standard message and data rates may apply.
Analytics: We may use third-party service providers, including analytics tools such as Google Analytics, to monitor and analyze use of our Service.
Changes: We may update this Privacy Policy from time to time by posting the revised version on this page.
Contact: If you have any questions, contact support@mypurepeptide.com.
Full policy pages: Terms & Conditions, Privacy Policy, Refund / Returns Policy
What are these products intended for?
Laboratory research use only. Not for human or veterinary use, diagnosis, or therapy.
Do you provide dosing or administration guidance?
No. We do not provide any guidance related to use in humans or animals.
What documents are available?
Certificates of Analysis (COA) and Safety Data Sheets (SDS/MSDS) may be available for applicable items.
How are orders shipped?
Shipments follow product handling requirements (e.g., temperature control when specified). Availability and destinations may be limited by applicable laws and carrier rules.
What are typical lead times?
Most in-stock orders are usually processed within 1 business day after order review and payment approval. Processing days are Monday through Friday, excluding major U.S. holidays. Custom or bulk items may take longer.
What is the returns policy?
MyPurePeptide offers a 7-day unopened return window for eligible products. Products must remain unopened, unused, in original packaging, with the protective seal intact. Opened, used, altered, relabeled, improperly stored, or unsealed products are final sale.
Damaged, incorrect, defective, or missing contents should be reported within 48 hours of delivery with a continuous unboxing video that begins before the sealed package is opened and shows the full unboxing process and condition of the package and contents. Photos may be submitted as supplemental evidence but do not replace the required unboxing video. A package marked delivered but not received follows our separate delivered-package investigation process.
Review the complete Refund and Returns Policy for return eligibility, shipping-claim steps, and refund timing.
You can also review our full Terms & Conditions.