Clear U.S. and international shipping costs, processing times, carrier estimates, customs information, and tracking support.
Processing and carrier transit are shown separately so customers can understand when an order is expected to arrive.
Shipping Area
We ship from Austin, Texas to eligible addresses in the United States and internationally. Canada, Puerto Rico, and Brazil use a $45 flat shipping rate. Availability remains subject to carrier service, local law, import restrictions, sanctions, customs requirements, and other destination-specific restrictions. Orders to destinations we cannot legally or operationally serve may be cancelled and refunded.
Order Processing
Processing time: Usually within 1 business day. Processing days are Monday through Friday, excluding major U.S. holidays.
Payment review, address verification, high order volume, inventory verification, weather, carrier interruption, or another event outside our control may extend processing. Processing time is separate from carrier transit time.
Carrier and Delivery Estimates
For U.S. orders, our primary carrier is UPS. Carrier transit is generally 2 business days after carrier acceptance and does not include order-processing time. Expected total delivery: Usually 2–3 business days after confirmed payment. International transit times vary by destination, carrier routing, customs processing, and local delivery conditions. Delivery dates are estimates rather than guarantees unless the carrier expressly guarantees the selected service.
Shipping Charges
For standard U.S. orders, UPS 2-Day Shipping is generally around $12. Shipping to Canada, Puerto Rico, and Brazil is $45. The complete shipping charge is displayed in the cart or checkout before payment. International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other destination charges not collected by MyPurePeptide.
Tracking Information
Tracking is sent to the checkout email after the order is prepared for carrier movement. Carrier scans can require up to 24 hours to appear after a label is created or the parcel is transferred.
You may also use the Track Your Order page with the order number and shipping ZIP code. For privacy, the page displays shipment information without showing products, payment details, or the full address.
Address Accuracy and Changes
Customers are responsible for entering a complete, accurate shipping address, including apartment, suite, unit, city, state, and ZIP code. Contact support immediately if a correction is needed. An address cannot always be changed after fulfillment begins or the label is created.
Additional shipping charges may apply when a package is returned because of an incorrect or incomplete address, refusal, failed delivery, or failure to retrieve the parcel.
Carrier Delays and Delivered Packages
After carrier acceptance, scanning and final delivery are performed by the carrier. Weather, holidays, high network volume, service interruptions, access problems, and routing errors can delay delivery.
If tracking shows delivered but the parcel cannot be found, allow up to 24 hours after the delivery scan, review any delivery photo or placement note, and check household members, neighbors, front-desk staff, parcel lockers, mail areas, and the immediate property. If it is still missing, contact us so we can begin the delivered-package investigation process.
Delivered-package investigation
If tracking shows delivered but the package cannot be located, please allow up to 24 hours after the delivery scan. Review any carrier delivery photo or placement note and check all exterior doors, porches, garages, mail or parcel areas, household members, neighbors, and building or front-desk staff as applicable.
If the shipment remains missing, contact MyPurePeptide. To protect customers and prevent unauthorized claims, we request the order and tracking numbers, a written non-receipt statement, and a government-issued photo ID for claimant verification. You may redact the ID number, date of birth, and unrelated details; leave the name and photo visible, and the address only when address verification is needed. If the ID address differs from the delivery address, reasonable proof connecting the claimant to the delivery address may be requested.
Please also provide any available tracking screenshot or delivery photo, relevant doorbell or security-camera evidence, and a police report or report number when theft is suspected.
Once the requested information is received, we will submit or manage the carrier investigation promptly and review the available evidence. A submitted claim is not automatically approved. An approved claim may be resolved by replacement, reshipment, or refund, as appropriate and subject to applicable law.
Damaged, Incorrect, or Missing Contents
Report visible damage, an incorrect or defective item, or missing contents within 48 hours of delivery. A continuous unboxing video is required. Recording must begin before the sealed package is opened and clearly show the shipping box or mailer, shipping label, protective packaging, full unboxing process, and condition of all contents. Photos may be submitted as supplemental evidence but do not replace the required unboxing video. See the Refund and Returns Policy for the complete resolution process.