Privacy, refunds, and customer protection policies.
This page explains how MyPurePeptide handles personal information, account data, order issue reviews, refunds, exchanges, and customer support requests. By using our website, you agree to the policies described below.
Privacy Policy
This Privacy Policy describes our policies and procedures regarding the collection, use, retention, and disclosure of your information when you use our website or services.
Interpretation and Definitions
Interpretation
Words with the initial letter capitalized have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural form.
Definitions
- You means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service.
- Company, “We,” “Us,” or “Our” refers to MyPurePeptide.
- Account means a unique account created for you to access parts of our Service.
- Website refers to MyPurePeptide, accessible from https://mypurepeptide.com/.
- Service refers to the Website.
- Personal Data means information that relates to an identified or identifiable individual.
- Cookies are small files placed on your device by a website.
- Usage Data refers to data collected automatically through use of the Service or from the Service infrastructure.
- Service Provider means any person or company that processes data on behalf of the Company.
- Country refers to the United States.
Information We Collect
Personal Data
While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include:
- Email address
- First and last name
- Phone number
- Shipping and billing address, including city, state, ZIP/postal code, and country
- Order information and account information
- Usage Data
Usage Data
Usage Data is collected automatically when using the Service. This may include your IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, device identifiers, and diagnostic data.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and store certain information. These technologies may include cookies, beacons, tags, and scripts used to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse cookies or to indicate when a cookie is being sent. However, some parts of the Service may not function properly without cookies.
- Essential Cookies: Required to provide services available through the Website.
- Functionality Cookies: Used to remember choices you make on the Website.
- Tracking and Performance Cookies: Used to understand traffic, performance, and user interaction.
- Notice Acceptance Cookies: Used to identify whether users have accepted applicable notices or preferences.
How We Use Personal Data
We may use Personal Data for the following purposes:
- To provide, maintain, and improve our Service.
- To manage your account and order history.
- To process transactions, fulfill orders, provide tracking, and communicate order updates.
- To contact you by email, phone, SMS, or other communication methods where appropriate.
- To provide customer support and respond to requests.
- To send news, restock alerts, promotional communications, or account-related updates where permitted or where you have opted in.
- To detect, prevent, and address technical, security, fraud, or compliance issues.
Sharing of Personal Data
We may share Personal Data only as reasonably necessary to operate our business and provide the Service, including:
- With Service Providers: such as payment processors, shipping providers, email providers, analytics providers, hosting providers, and customer support tools.
- For Business Transfers: in connection with a merger, sale, financing, acquisition, or transfer of business assets.
- With Affiliates or Business Partners: where necessary to provide services or promotions, provided appropriate privacy obligations are maintained.
- For Legal Requirements: where required by law, legal process, or to protect our rights, property, users, or the public.
Data Retention, Transfer, and Security
We retain Personal Data only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, legal compliance, dispute resolution, fraud prevention, accounting, and enforcement of our agreements and policies.
Your information may be processed and maintained on systems located outside your state, province, country, or governmental jurisdiction, where data protection laws may differ.
The security of your Personal Data is important to us. However, no method of transmission over the Internet or electronic storage is 100% secure. While we use commercially reasonable measures to protect information, we cannot guarantee absolute security.
Marketing, Analytics, and External Links
You may opt in to receive marketing communications, restock alerts, email updates, or SMS messages. You may opt out at any time using the unsubscribe link, opt-out instructions, or by contacting us.
We may use third-party analytics tools, including services such as Google Analytics, to monitor and analyze use of the Service.
Our Service may contain links to third-party websites that are not operated by us. We are not responsible for the content, privacy policies, or practices of third-party sites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates become effective when posted on this page. You are advised to review this page periodically for changes.
Refund and Returns Policy
Due to the specialized nature of our research materials and strict quality assurance protocols, all sales are final unless otherwise required by law or approved after review at our sole discretion.
Important: If your order arrives damaged, defective, incorrect, or appears to be missing items, contact us within 48 hours of delivery with your order number and clear supporting photo or video evidence.
Overview
If your order arrives damaged, defective, or incorrect, please contact support@mypurepeptide.com within 48 hours of delivery with your order number, a description of the issue, and clear photo or video evidence of the package and contents.
Submission of a request does not guarantee approval. All refund, replacement, or exchange decisions are subject to review and may be approved or denied at our sole discretion, except where otherwise required by law.
Eligibility for Review
To be considered for review, your request should include:
- Your order number
- A clear description of the issue
- Photos or unboxing video showing the package, shipping label, product condition, and contents
- Submission within 48 hours of confirmed delivery
Non-Returnable Items
The following are generally not eligible for return, refund, replacement, or exchange unless required by law or approved at our sole discretion:
- Opened or used products
- Products stored, handled, or maintained improperly after delivery
- Orders submitted with incorrect or incomplete shipping information provided by the customer
- Requests made outside the stated review window
- Sale, promotional, discounted, or clearance items, unless they arrived damaged or incorrect
- Orders where delivery issues resulted from carrier delays, failed delivery attempts, refusal, or failure to retrieve a package
Refunds
If your request is approved, any refund issued will be applied to the original method of payment within a reasonable number of business days. Processing times may vary depending on your bank, card issuer, payment processor, or financial institution.
Shipping charges are generally non-refundable unless the issue resulted from our error.
Late or Missing Refunds
If you have not received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take time before a refund is officially posted.
If you have done this and still have not received your refund, contact support@mypurepeptide.com.
Exchanges and Replacements
We only replace items when approved after review of damage, defect, missing item, or fulfillment error. If you believe you received an eligible item, email support@mypurepeptide.com with your order number and supporting evidence.
Shipping Issues
If a package is marked delivered but cannot be located, please first check with household members, neighbors, front desk staff, parcel lockers, mailbox areas, and the shipping carrier.
We may assist with reasonable carrier claim support where appropriate, but we do not guarantee carrier reimbursements, claim approvals, or replacement shipments for carrier-related events outside our direct control.