Specific timelines, clear responsibilities, and a straightforward resolution process.

Eligible products may be returned by mail within 30 calendar days after confirmed delivery when they are unopened, unused, and in their original product packaging with the tamper-evident seal or other protective closure intact.

Opening, using, altering, relabeling, improperly storing, or breaking the protective seal of a product makes it ineligible for a change-of-mind return because its original condition can no longer be verified.

Before mailing anything, contact support@mypurepeptide.com or use the Contact page. Include your order number, shipping ZIP code, product name, quantity, and reason for the return.

Approved returns receive return instructions and the correct return address. Returns sent without authorization, to the public mailing address, or by cash-on-delivery may be refused. Use a trackable shipping service and retain the receipt until the return is completed.

For an eligible change-of-mind return, the customer is responsible for return shipping, and original outbound shipping charges are not refundable. We do not charge a restocking fee.

If we verify that an item was damaged in transit, incorrect, defective, or missing because of our fulfillment error, we will cover reasonable return or replacement shipping when a physical return is required.

Report a damaged, incorrect, defective, or missing item within 48 hours of delivery. Include the order number and clear photographs or video of the shipping package, label, protective packaging, product, and issue.

We evaluate each documented claim and, when verified, may provide a replacement, reshipment, or refund. A continuous unboxing video can be helpful but is not the only acceptable form of evidence.

After an eligible return is received and inspected, or after an order issue is otherwise approved without a physical return, we initiate the approved refund within 5 business days. Refunds are sent to the original payment method whenever possible.

Your bank, card issuer, payment processor, or financial institution may require up to 10 additional business days to post the credit. For Zelle or another payment method that cannot be reversed through the original rail, support will arrange a verified equivalent refund method with the purchaser.

Contact support as soon as possible to request cancellation. We can cancel an order only before it enters fulfillment or ships. Once shipped, the return terms above apply.

We do not offer general direct exchanges. For a different product, return the eligible unopened item and place a new order. Verified fulfillment errors may be resolved with a replacement. Packages returned because of an incorrect address, refusal, failed delivery, or failure to retrieve the shipment may require additional shipping payment before reshipment.

• Opened, used, altered, relabeled, or unsealed products.
• Products not in their original packaging or condition.
• Products stored or handled contrary to the product information after delivery.
• Requests started after the 30-day return window.
• Unauthorized returns or packages sent to an address not supplied in the return authorization.

These limits do not eliminate remedies that are required by applicable law or our obligations for a verified damaged, incorrect, defective, or missing shipment.