15% off with code SWITCH15Orders $75+ · ships from Austin, TX
Shop nowRe-sourcing your lab supplies
Changing suppliers?
Start with the paperwork.
If the vendor you were using has closed, gone quiet, or stopped publishing lot documentation, review the available records before choosing another supplier. Here is where to find our product specifications, laboratory reports and published policies.
Five things worth checking before you re-order anywhere
Use this checklist to review the available records and published policies. Contact support where a specific order or lot needs clarification.
- ✓What documentation is available for the material?Open the available reports in our Lab Tests library and follow the laboratory verification links. A report describes the submitted sample; contact support for documentation relating to a specific order or lot.
- ✓Are business and support details published?myPurePeptide LLC · business mailing address: 12407 N Mopac Expy, Ste 250 PMB 570, Austin, TX 78758. Online sales and shipping only.
- ✓Can you reach an actual person?Monday–Saturday, 9:00 AM–7:00 PM Central on (737) 375-0592. Most messages receive a response within one business day.
- ✓How long until it actually ships?U.S. orders are usually processed within 1 business day, then ship UPS 2-Day from Austin, Texas. We also ship to Canada, Puerto Rico, and Brazil from our Austin facility, with transit and customs timing varying by destination.
- ✓What happens if something is wrong?A written 7-day return policy on unopened, eligible items, plus tracking and payment options including Visa and American Express.
The difference is what gets published
Review the available documentation before ordering. Compare each published report with its laboratory record and read any stated limitations.
| Signal | The weak version | What we publish |
|---|---|---|
| Lab testing | “Third-party tested” stated on the site, with nothing to open. | Available submitted-sample reports online, free to read, no account needed. |
| Verification | A PDF hosted by the seller, which anyone can produce. | Each report links to the testing laboratory’s own record. |
| Batch history | One report, undated, reused across every batch. | Available records include earlier reports. Check each report for its sample label, identifiers and dates. |
| The company | A contact form and no address. | A US LLC with a published Austin business mailing address and a support phone number. |
| Fulfilment | Vague dispatch times, overseas transit, customs risk. | U.S. orders: usually processed within 1 business day, then UPS 2-Day from Austin. Shipping is also available to Canada, Puerto Rico, and Brazil. |
| Returns | No written policy, or one you only find after ordering. | A published 7-day policy, readable before you buy. |
What to check on a laboratory report
Available tests and fields vary by report. Read the original record for the submitted sample, methods, results and limitations.
Questions people ask when they switch
Why did my previous supplier close?
We cannot speak to why another supplier closed. When reviewing MyPurePeptide, check the available laboratory records, product specifications, published policies and support details.
Do you carry what I was ordering before?
The full catalog is published openly with specifications on each entry, so you can check before creating an account or entering any payment details. If something is not listed, support can tell you whether it is coming.
How do I know you will still be here in a year?
We cannot guarantee future availability. You can review our published business mailing address, support details, policies and available laboratory records before deciding whether to order.
How fast will my first order arrive?
Orders are usually processed within 1 business day, Monday to Friday, then ship by UPS 2-Day from Austin. The exact carrier rate is shown in the cart before you pay.
What if the first order is not right?
There is a written 7-day return policy on unopened, eligible items, plus order tracking and payment options including Visa and American Express.
Ready to compare the catalog?
Browse product specifications and review the available laboratory documentation. Contact support for records relating to a specific order or lot.
All materials are supplied strictly for laboratory research use only. Not for human or veterinary consumption, therapeutic, diagnostic or medical use.